2 of 3 people found the following review helpful
The process of emails, not their contents,
This review is from: Penguin Writers' Guides: How to Write Effective Emails (Paperback)
A good enough overview of what email is and how best to write one and send it. But not detailed enough on what to put into your emails, and how best to phrase different types of emails. The overarching principle is one of "spend as long writing and reviewing your emails as you would expect of someone to read it", and avoid various short hands and informalities. And in fact the book does feel like a one idea thing that is really an essay in length padded out so it can be sold as a book. In spite of saying that the book is not about the computer technology of emails there are a couple of chapters devoted to email readers and things like setting font sizes, which I'm sure are there just to pad it all out in length.
I wanted something that helped me compose the contents of the emails I need to send, and this doesn't cover that at all. It is more about the structure and format of the emails, and not specific content. So while the recommendations are good, they are very generalist and non-specific. Apart from the "review before sending" action, there was nothing else useful I took away from this that I could act upon.