3 of 5 people found the following review helpful
Verbose but very helpful,
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This review is from: Itil Foundation Exam Study Guide (Paperback)
I found the book to be thorough and useful. The book tends to be verbose and contained more info than I personally required, but the reader can skim or jump to parts easily for revision. The index never failed to help me look up a term.
The layout is not strictly by the ITIL lifecycle stages so it may take the reader time to come to terms with the authors’ structure. The authors provide contents pages to help. The accompanying exam and questions in software format (download not CD) were essential for me and I am very grateful to Sybex and the authors for their availability and work. The exams were a main incentive to buy the book and the book and software proved great value for money. I passed my exam with 90% after some months of part time study (using this book, the downloaded software and a 3rd party video product). I bought this book then used it to accompany another video training course online which included the price of the proctor exam. I don't love it but I do recommend this book to compliment ITIL Foundation 2011 study.