Customer Review

4 of 4 people found the following review helpful
1.0 out of 5 stars Installation is easy....just one detail: it doesn't work, 13 Dec. 2012
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This review is from: Anker® Uspeed Superspeed USB 3.0 PCI-E Express Card with 4 USB 3.0 Ports and 5V 4-Pin Power Connector for Desktops [one step to upgrade your PC to USB3.0] (Electronics)
Hardware installation is simple. However, I can't get it work under Windows Vista 32-bit. Right away, the driver installation crashed. I tried several more times, same result. After disabling almost everything not necessary to be running on my PC and a series of manual uninstalls of whatever was installed by running setup.exe the first time and reboots, I got the drivers manually installed from the device manager by simply navigating to the driver location on the CD. However, it still doesn't work...none of the four ports will recognize my USB 3.0 external drive, not even in USB 2.0 mode. I've also tried two different sources of power through the molex connector on the card, even two different cables, but with the same result. Plugging the same drive, using the same cable, into any of my other USB 2.0 ports works fine. Additionally, when plugging the drive into any of the four ports, sometimes the light on the drive lights up blue, sometimes green. I'm assuming blue should mean USB 3.0, but regardless of the light color, the drive is simply not recognized by Windows. If the card/drivers are not compatible with certain motherboard chipsets (as I suspect), this should be documented somewhere.....which it is not. My motherboard is Asus Rampage Formula with Intel X48 chipset. Regardless of the other mostly positive reviews here, since it doesn't work for me and there are no incompatibility warnings, I have no choice but give it only one star. I'll update this review if I find out anything new.
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Showing 1-1 of 1 posts in this discussion
Initial post: 14 Dec 2012 02:04:32 GMT
Uspeed says:
Dear customer,

Thank you for leaving us the product review.

We are sorry for the frustration. Our products have very low RMA rates, but one in a hundred may not work fine. Could you please contact us via support@Uspeed.co with your Amazon order # and review so that we can assist you further?

Thanks a lot.

Uspeed Team
support@Uspeed.co
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