3 of 3 people found the following review helpful
Good but needs updating,
Verified Purchase(What is this?)
This review is from: Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (Hardcover)
I liked the book as a good explanation for how to implement L6Sigma into service organizations. There are a few typo's that need sorting and the PICK diagram on page 293 should say easy to implement instead of big to implement which caused some confusion when it was discussed in a recent workshop. Best for services such as call centres, maintenance centres, hotels rather than professional services or education. Good but needs updating with more recent case studies. I think it's over to Accenture for than one, as I believe that the George Group sold out to Accenture a few years back. Please update.