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Customer Review

5 of 5 people found the following review helpful
1.0 out of 5 stars strong signal, but poor support and possible issues, 18 Oct. 2010
This review is from: Netgear DGN3500 RangeMax Wireless-N Gigabit Modem Router (Electronics)
1 year later i must update. I have to say this router is utter tosh, i have afew routers much cheaper ones and this netgear 3500 always fails consistantly every week,whereas the others do not.
that is the main problem with it that it cannot never maintain a stable connection whatever i have tried to fix and believe me i have spent hours ont his thing updating and trying different settings.
Netgear support are utterly hopeless, and to be honest do nothing more than waste your time and fob you off.
Send you round with useless information no wonder people without tech knowledge would give up, i didnt as i worked in IT support at a high level and i can say for sure netgear support are utter rubbish.
BAD COMPANY for that and they should take the rap for it.
Writing this review end of feb 2012 as the router failed again and messed up a important meeting.
buy a different brand i say.

Dont normally leave reviews, but i have to say even though i went against the advice of some others on here ive ended up in the same boat. I needed a netgear router so i could reset it remotely so went for this one.
Since ive set this up today, and believe me i have a high tech knowledge level, i have experienced constant problems with it and it does not seem to have fixed the original connection drop issues i had with my old router.
The main problem with this DGN3500 for me however is either it does not work well with my Atheros AR5007EG network card, or its wireless is just temperamental.
The worst part however was their tech support i wasted my time for over an hour, first they try to pass you onto 3rd party paid support for a product i just bought, then after going back to the first line support i realised how badly trained they are. They dont have the insight to help you and their online assitance is limited to either it works for internet or it doesnt.
I perhaps can figure out a solution to the problem and will give it some more time. but i am not impressed with their support and there does seem to be problems.
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Showing 1-1 of 1 posts in this discussion
Initial post: 21 Jun 2012 16:25:34 BDT
Pity you can't use a capital 'I' for the personal pronoun.
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