Customer Review

3 of 4 people found the following review helpful
2.0 out of 5 stars Decent phone marred by a design fault not recognised (or admitted to) by the manufacturers, 26 Aug. 2014
This review is from: Vodafone Motorola Moto G Pay As You Go Handset - Black (Electronics)
My partner and I both got these for work, replacing Blackberries (we use email a lot for business and need excellent coverage). Seemed to be good phones, initially, albeit with a few niggles. Nice screen, reasonably clear menus etc. The niggles were:
I hated the way the lock worked - on my phone it would only work when swiped one way but on the other phone it could be swiped in both directions. On one of the handsets the direction to swipe the screen to unlock was also (unhelpfully) the method of cutting off an incoming call. This led to many clients getting cut off and us having to call them back.

Emails; we had Blackberries before and they got my emails pretty much regardless of where I was. I could be driving up the M6 and receive new emails. But the Moto G makes you log in to networks in hot spots (not always possible - and it often tells you you're connected to a network when you're not).

The main problem, though, is if you inadvertently let the battery go completely dead. Both our phones died and could not be revived, even using the 'tricks' found on Motorola forums. When this happened with the first phone (within about 4 months of purchase) we called Vodafone's helpline and they told us to remove the battery. They should have known this was not possible without damaging the case! They then used this attempt to remove the battery (which resulted in a lot of swearing and scratching of heads on our part) as a reason to mess us about regarding a replacement (although they did relent on this and replaced the phone). Within 2 weeks the same had happened to the second handset - it went completely dead and wouldn't take a charge. This renders the phone utterly useless when it happens - you have to send it back for a repair/replacement.
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Review Details

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4.4 out of 5 stars (52 customer reviews)
5 star:
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4 star:
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3 star:
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2 star:
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Location: Leyburn, England

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