Customer Review

13 of 14 people found the following review helpful
5.0 out of 5 stars Packed with Knowledge!, 29 April 2003
This review is from: Crucial Conversations: Tools for Talking When Stakes are High (Paperback)
Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important, potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false either-or choices and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. We from getAbstract recommend it in particular to those are new to negotiations and conflict resolution, though it teaches solid skills that any manager - or any marriage partner, for that matter - could benefit from mastering.
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4.5 out of 5 stars (35 customer reviews)
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