6 of 7 people found the following review helpful
Thoughtful insight into the realities of retail,
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This review is from: Checkout: A Life on the Tills (Paperback)
Anna Sam knows the tough reality of life at the tills. She has clearly experienced the lows but manages to communicate those lows in a style that renders them interesting rather than whiny. Stylistically, the writing structure can be a bit off-putting if you don't give it a chance, and I have real sympathy for those reviewers unable to get under that to the heart of the thing. Do persevere, it is well worth it as the insights into a life almost all of us play a supporting role to are fascinating (there are 4m retail workers in the UK and all the rest of us go out and shop). Read it with an open-mind and you will find yourself becoming that bit more patient when it comes to paying for your stuff in the supermarket and that's no bad thing.
The one gripe I have is the publisher's heavy-handed attempt to localise the content - French retail conventions are twisted a bit to fit UK ones. It's at its most jarring when talk of Euros and Cents is shoehorned into Pounds and Pence. We're not thick, we know Sam is French and that she worked in the French retail system - no need to patronise us with this unnecessary localisation.
I would also recommend that every retail manager has a read of Checkout too - you'll learn much about how not to treat your staff, you will become a better manager. For the flip-side to life in the supermarket, also read the excellent 'Shelf Life' by Simon Parke.