17 of 17 people found the following review helpful
No customer support,
This review is from: Western Digital My Book World Edition 2TB Home Network Storage (Personal Computers)Initially I was very happy, it was easy to install and set up to automatically back up three laptops by wifi. However, 8 weeks later, it has stopped backing up all laptops by wifi (only works now when hardwired) and has also created 3 additional sets of directories on my laptop. I couldn't find a reason or solution on line so emailed their support centre. I got an auto response saying I'd hear from WD within 24 hours; 4 days later, I'd heard nothing, so contacted them again. Again, 3 days later and I've still had no response. There is telephone support, but it is only available office hours, so if like me, you also work office hours, it's of no use. Another gripe is that the MioNet software (which comes with it and allows you to access your WD drive from any laptop) automatically loads at start up, but takes an age. It has trebled the time that may laptop takes to switch on! When I upgrade, it may sort itself out, but until then, it's a pain.
Tracked by 1 customer
Sort: Oldest first | Newest first
Showing 1-1 of 1 posts in this discussion
Initial post: 5 Jan 2013 12:30:23 GMT
Sorry to say it, the drive you bought is NOT WiFi, therefore it is impossible for the WiFi to stop working unless your WiFi router has stopped working - in other words, your drive is not at fault for that.
In terms of the software to run backups, in my experience, most software provided by the drive manufacturers should be thrown away. I use "synctoy" a free download from Microsoft - this is simple enough to be easy to set up and powerful enough to cover basic backups (bi-directional, incremental etc).
Hope this helps.
‹ Previous 1 Next ›