Customer Review

79 of 86 people found the following review helpful
1.0 out of 5 stars WD 750GB USB 2.0 Portable HD, 5 Jan 2010
This review is from: Western Digital My Passport Essential 750GB USB 2.0 Portable External Hard Drive - Black (Personal Computers)
I have older versions of WD HDs and been very satisfied. I wanted bigger portable hard disk space for backing up data on my Terastation so I purchased two of these new HDs about a month ago. Unfortunately, these come pre-installed with its own backup software which you cannot remmove. Tried everything. WD Tech support say they are still working on a fix to remove this software. No news yet. I cannot understand how this passed QA during manufacturing. If all you want is a 'clean' hard drive drive, then this is not for you. I am giving this a single star as this was not made clear to me before purchase. Hope this review helps others.
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Showing 1-1 of 1 posts in this discussion
Initial post: 7 Apr 2010 16:02:21 BDT
I have also purchased this hard drive and whilst you can't remove the backup software, they have released a downloadable fix that allows you to disable it, but even that requires a firmware update first (it shows up in explorer as two drives, i think it sees the backup software partition as a mounted CD drive). Until I disabled the backup software drive I had trouble with both using it as a plug and play USB drive and reformatting it from NTFS to FAT32 (I bought it to plug it into my SONY Bravia TV and that seems to require FAT32 drives). All said and done it's a solid piece of kit and if it lasts like my previous WD passport drive then I'll be very happy with it. However they should have made it clear on the box what they'd done to the drive in order to 'make my life easier'. Why the software couldn't have just been downloaded from the WD website if you actually wanted it is a mystery. And whilst the disabled partition is only taking up around 64mb, it still irks me. If you want the back up software that they are providing or you are confident in your ability to apply a firmware fix and run the disabling software (which only took me 5 mins) and don't mind losing 64mb of space in the process, then I see no reason not to recommend this drive. But I can fully understand why the above would put a lot of people off.
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