30 of 32 people found the following review helpful
Nice printer but beware warranty,
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This review is from: Dell C1760NW A4 Colour Laser Printer A4 Colour Printer Wireless & Network 1200 x 1200 dpi Resolution 384MHz Processor 128MB Memory USB2.0 High speed Interface 12 ppm Colour 1 Years Warranty(210-41094) (Personal Computers)
I ordered this printer on 5th March 2014 and it arrived a few days later. I have no problem with the product or the seller, Bentham Ltd. What I do have a problem with is Dell's warranty policy which is this: Dell's product warranty starts on the day that the product ships from Dell to the reseller. In my case this date was 2/4/2013, so the printer had been sitting at the reseller for 11 months before it got sold to me. The net result is that I only have 2 years and 1 month to run on my warranty. Had the warranty been a standard 12 months then I would have only had a month left!
I have never heard of such a policy before, and I'm stunned that it's even legal.
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Initial post: 4 Jun 2014 22:01:32 BDT
I had the same problem. Email Dell support with a pdf copy of your invoice and they will update the warranty to start from the invoice date. It took me over 3 months and many emails but they finally did it!
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