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Customer Review

2 of 10 people found the following review helpful
3.0 out of 5 stars Over-complicated, Mac-unfriendly, petty support but otherwise ok, 17 Jan. 2008
Verified Purchase(What is this?)
This review is from: TomTom Go 520 Satellite Navigation System - Music Edition with UK Mapping (Electronics)
Basically it's a nice device. GPS reception is good and accurate and the display is bright and easy to read (if a bit cluttered sometimes). Sound is clear. Okay, it suffers from all the problems that SatNavs are famous for, like the occasional bizarre routing (eg insistence that you turn left at no-left-turn junctions etc etc). It's also annoying to have in the car and frankly I find it makes driving more stressful, not less. But I could've guessed that already.

Still, It's loaded with a heap of features that I can't imagine anyone would want to use (or should try and use if they want to remain safe on the road - do I really need to store photos on it, or need John Cleese or my girlfriend telling me where to go?), and these clutter up the menus and make the device more complicated that it should be.

What really annoyed me though is that the "Latest Map Guarantee" is impossible to redeem unless you have access to a Windows PC. The supplied TomTom Home software for the Mac is a major version behind the Windows version, and cannot be used to load maps onto the device.

TomTom Customer Support originally told me they'd extent my Guarantee until they'd released the right Mac software, but then emailed me back to tell me they'd changed my mind. How petty is that?

Their attitude makes me wonder what other snags I'm going to hit in the near future.
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Showing 1-2 of 2 posts in this discussion
Initial post: 1 Feb 2008 10:24:43 GMT
LD says:
WARNING...customer service is a disgrace!!! Unhelpful, Uninterested , Unsympathetic etc etc.. NOT Mac Friendly despite there being a mac version of Home, they know is not compatible but market the device as compatible (crazy) .Waisted so much time discovering all this!!! What a Shame, the product is actually quite good, but who wants to buy from a company that is not interested in there customers in any way.

In reply to an earlier post on 10 Feb 2008 00:52:43 GMT
Leigh says:
The TomTom Home application is now fully Mac friendly.
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