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Customer Review

14 of 16 people found the following review helpful
3.0 out of 5 stars Could Be Better, 27 Mar. 2012
Verified Purchase(What is this?)
This review is from: TP-LINK TD-W8960N 300 Mbps Wireless N ADSL2+ Modem Router for BT Connections (Personal Computers)
I bought this router to replace and upgrade a dead Netgear router. As I was unhappy with the build quality of Netgear's equipment I thought I'd try TP-Link - an unknown maker for me. When I unpacked it my first thought was that the build quality was much better than my old Netgear. The glossy white casing is reassuringly solid and the antennae screw on with solid brass screws instead of Netgear's flimsy plastic snap-in attachments. The instructions advise that you set up via ethernet, but you cannot run the CD without an ethernet connection. As my router is well away from my computer, ethernet connection is too much of a hassle, so I ignored the CD and TP-Link's client and set up via the browser. Everything went well on the install on Windows 7 64 bit but, when I checked the connection speed, my computers with 150 mbps adapters were only connecting at 72 mbps and my laptop with a 300 mbps adapter was connecting at 130 mbps. I checked the settings and couldn't see any obvious way to uprate the connection speed. After much faffing about, emailing TP-Link's Customer Care twice and more faffing about, I finally discovered that you have to switch the bandwidth in the Advanced Settings from 20MHz to 20/40MHz! It is sold as a 300Mbps router - why is it set to 150Mbps by default and then the setting to get what you've paid for buried in jargon-filled menus? Now I've sorted that, everything is running as it should, the connection is stable and the range is perfect for my needs. Would I recommend this router? Yes, but not to a novice in setting up routers, the set-up screens are needlessly complicated and jargon filled, with very little explanation about what the various settings are supposed to alter. I took a star off for that and another star off for the hassle I had getting it running at full speed and the necessity of having to email support twice with the same request (By the time they replied, I'd found the answer by myself!).
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Initial post: 16 Jul 2012 11:17:43 BDT
A.Bell says:
Thanks for the tip about bandwidth. I set mine up effortlessly compared to the old Netgear router I had, which necessitited an engineer to set up for me ! I also couldn't use the installation mini-disc unless I wanted to muck up my Mac (uses different loading system to PC) and resorted to the browser method. Again, simples.
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