Customer Review

3 of 3 people found the following review helpful
3.0 out of 5 stars It's a cake stand, 27 Nov 2012
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This review is from: Stainless Steel Cake Stand and Metal Handle Cake Dome by dine@drinkstuff | 12 Inch Cake Stand | Cake Display for Cafes and Restaurants, Keep Your Cakes Fresh
The product is fine but the condition the box arrived in was awful, hence the three stars. It arrived with the seal broken, and some random scruffy packaging made from shredded cardboard seemed to be thrown in as an after thought. Everything was loose in the box so with the box already open I don't know how I managed to get all the parts (but everything was there). I had to drill the screw holes on the plastic cover through properly so I could fit the handle.
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Showing 1-1 of 1 posts in this discussion
Initial post: 4 Mar 2014 16:32:04 GMT
Thank you for your feedback. We apologise that this order arrived to you with damages and with an insufficient level of packaging. We will of course always try to resolve issues like this with the solution most suitable for the customer and we encourage all customers to contact us directly should there be any issues with their orders so that we can investigate and advise on what we can do to help. Nevertheless, we will be looking into this with the warehouse and reviewing the packaging process for these products so that any improvements can be put into place to avoid similar issues in the future. Our apologies for any inconvenience caused.
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