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Customer Review

0 of 1 people found the following review helpful
1.0 out of 5 stars Disappointment after disappointment from the (absent) quality and service from Megadeals, 22 July 2014
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This review is from: Panasonic RP-HJE270EBK iPod Nano Matching Headphone - Black (Electronics)
Panasonic is normally a respected brand for reliability, and so was part of the reason i'd chosen this item. In case you're in any doubt, i'm not infallable, and was wrong in this case.

When working they were fine, producing a better sound quality than the original Apple ipod Nano phones they were bought to replace (the Nano's lasted numerous years of intensive use and in all weathers from heatwave to thick snow on the ground). The cable length was good, and they came with small, medium and large ear bud sizes to suit which seems a good thought for the customers.

About 6 months after purchase 1 of the panasonic ear phones gave up and stopped working. As it seems reasonable to expect a product to last at least 1 year, I'd then reported it to the Amazon seller (Megadeals). We agreed I would return the broken item in the original packaging, to receive a replacement. So although not ideal, I was then relatively content with the situation.

It's now been several months since i'd posted them off, and despite regular emails between myself and Megadeals, they claim they've never received the damaged item, and so will never send me the replacement set. They've chosen to not be customer focussed, and supply a replacement set, nor clarify how many items they're receiving that require replacements, that they are unable to locate this return. So the current position is i'm out of pocket having paid for these, returned to them the broken ear phones, and receiving nothing in return. They even encouraged me to give this negative feedback, when I suggest an alternative amicable solution which they didn't wish to agree to - ie. send me a replacement one regardless as a gesture of goodwill / customer consideration. So consider the seller as much as the product you're buying.
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