Customer Review

74 of 81 people found the following review helpful
3.0 out of 5 stars Watch out for the sting in the tail!, 9 July 2011
This review is from: Canon EF 50 mm f/1.8 II Lens (Electronics)
I bought 2 of these one for myself and one for my son, mine is being used on an EOS400D and is great, I would recommend the lens optics for low light use without the use of flash .... however when my son tried his lens on his EOS450D it jammed on the mount!! Apparently this happens to be a recognised problem .. as I found out when I contacted Canon about the problem. They agreed straight away to fix the problem but .. if the body mount has been damaged then I will have to pay anywhere up to 200.00 to get the body fixed, not good when the lens has caused the problem.

In short .. good lens optics, poor finishing on the mount, take your pick on whether or not you want to risk it! You have been warned!!!
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Tracked by 7 customers

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Showing 1-10 of 15 posts in this discussion
Initial post: 9 Aug 2011 16:20:31 BDT
Kilrymont says:
Amazed that you accepted this response from Canon. Get some advice from your local Trading Standards office re non merchantable quality and subsequent expensive damage as you describe. I'm sure they will help you with this.

In reply to an earlier post on 19 Sep 2011 12:33:48 BDT
Last edited by the author on 19 Sep 2011 12:56:27 BDT
Canon can be a real loose cannon (ouch - I'm sorry) when it comes to facing up to their obligations and doing the decent thing when a product goes wrong or a customer is deeply dissatisfied. Part of the problem is that their portentously-named "First and Second Teams" are staffed by individuals not only with wildly differing notions of what constitutes courtesy and accountability, but entirely different notions of what their own powers are and what an unhappy client has any right to expect.

A couple of years ago I bought a rogue Canon EOS DSLR whose exposure system, in its inconsistency, would have disgraced a compact selling for 100 (and I know, for I checked the two side by side). I trudged to and fro to Elstree like a clapped-out goods train but to no avail, not least because it turned out that Canon's Repairs Department failed to check their own records and never gave the camera more than the most cursory once-over. On the phone my exasperation was dealt with helpfully and delightfully by the First Team, who agreed I deserved a replacement body and passed my correspondence up the line. And there I hit a brick wall in the shape of one Aaron Edgeworth, who I must say came across to my increasingly jaundiced ear as the smuggest and most evasively complacent judge-and-jury-cum-executioner that I had encountered in my whole unhappy puff. Apparently my tests of the exposure system were worthless as Adobe CS3 was not a piece of imaging software whose professional credibility Canon recognized. I should have returned a faulty camera to the vendor whilst it was under guarantee, rather than wasting time by dealing instead with Elstree. In short: all my fault and nothing to do with the manufacturer. It was up to me to invoke the Sale of Goods Act - something I recommend that you, Dragonz, do right away.

Canon made a great show of their concern for consumer satisfaction but when it turned out that the punter was still aggrieved: tough. In the end I wrote to Canon's MD in Reigate, not least threatening to pass on his minions' comments about Adobe software to that manufacturer. Suddenly I found myself in touch with Darren and Gavin O'Mahoney at Canon Elstree, who treated me royally and swiftly brought the dispute to a happy conclusion. Bliss! What Mr Edgeworth might have thought of this remarkable about-face, or how it squared with anything that he had claimed, I couldn't be bothered to find out.

Because I now had Canon lenses, I upgraded eventually to an EOS 60D, with which I'm very pleased. Yet if I'd not already forked out for matching accessories, I should never have dealt with Canon again. Don't be fobbed off by a multinational, Dragonz, no matter how grand or important it thinks it is; or how many awards its notepaper says that it has won. And if I were you: take Kilrymont's advice and (if you do indeed have to shell out for camera repairs) get yourself down to Trading Standards like a shot.

In reply to an earlier post on 28 Dec 2011 16:32:03 GMT
Johnnyboy says:
was there any particular difference about your sons camera that made it jam?
I would be ever so grateful if you could get back to me

In reply to an earlier post on 10 Jan 2012 09:37:52 GMT
CALViD says:
I have had painful experience with other customer services unrelated and it's great to hear your victory. I would also like to complimentyou on your writing style bcause it was like reading a best seller. - Happy Photography. Regards - Calvin

In reply to an earlier post on 10 Jan 2012 18:10:02 GMT
Hi Calvid - I thought Amazon would delete my comments, so good on them for keeping them here - and you keep up the good work AND the compliments - and you have happy times with your photography too! S :) :)

Forgive the weeny plug, or indeed the whopping plug:

In reply to an earlier post on 7 Feb 2012 21:05:08 GMT
Stephen I love this response of yours. It's true - worded beautifully. I wish I could have read that angry letter to Canon's MD in Reigate! They must have s*** their pants. Bravo on your victory

In reply to an earlier post on 14 Feb 2012 23:45:59 GMT
G. Tainton says:
With respect to all comments in concerning this complaint, the answer is quite simple. To issue against the supplier of the lens (and NOT Canon the manufacturer) For your loss and damages. This will have the effect of sharpening the minds of all concerned. It is a cheap and effective remedy. Bear in mind a County Courts proceedings is available to the public. To hell with Canon's complaints Teams. Often the mere threat is sufficient to achieve results. The Sale of Goods Acts overides any Warranty - I've done this many times and have always been sucessful

In reply to an earlier post on 15 Feb 2012 14:13:41 GMT
This is, of course, correct. (Didn't I mention the Sale of Goods Act in my original post? I forget how long it applies for; but it's either three or five years after the date of purchase.) No. The reason I pursued my original grievance against Canon was because:

1) They should have advised me of the correct or easiest procedure from the outset
2) Their repairs system was evidently a shambles, and also no better than the local garage where the grease monkeys tick each box on the MOT whether they've done any work or not
3) Nobody in their First or Second teams seemed to speak with any authority (except when it came to wriggling out of their responsibilities), or to communicate with each other. Commitments and promises were glibly made and summarily dismissed: it was clear that the left hand had no idea what the right hand was doing. Also Mr Edgeworth's conduct was so odious (and that's a word I use probably once in five years) that I felt compelled to make a stand. I'm quite a gentle soul most of the time (I used to be a Shop Steward, too) but I rather hope he's sweeping streets - and that's a comment I've not made before in my life. I hope that someone from Canon is reading this: I hope someone from Canon read my original post: and that they've raised their game to what one should take for granted from a leading multinational dealing in some pretty expensive goods.

That aside, of course you're right. The normal procedure is:

(1) Return the unsatisfactory item to the vendor for refund, replacement or repair
(2) Invoke the Sale of Goods Act
(3) Good luck

Posted on 10 Aug 2012 21:18:33 BDT
James Bryce says:
Oh dear! Canon SHOULD recall the EOS450D to fix the problem or redesign the lens so this cannot happen again!

In reply to an earlier post on 10 Aug 2012 21:21:52 BDT
Last edited by the author on 10 Aug 2012 21:30:02 BDT
Thanks, Mr J! Two million years after you wrote it, I have at last seen your comment - and it makes my day! xx That being said, when I'd spent over half-an-hour writing a sober and considered review of this curate's egg of a lens, Amazon buried it deep in the back pages. This was one of the reasons I've stopped writing reviews here. Life's too short. And if a retired civil servant in Reigate wants to decide I'm talking bollocks and that some trinket is the best thing on earth pending the Second Coming: three hearty cheers to him. "There'll always be an England..." If I recall, Canon UK's MD is called Jon Vickers or something. Everyone blitz him and let's kick some donkey. At least, I think that's what the man said.
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