1 of 1 people found the following review helpful
The best starting place I've seen for BPM,
This review is from: Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems) (Paperback)
Harmon manages to give a common-sense but comprehensive view across various forms of Business Process Management in use in organisations today. He takes in a wide range of tools and techniques as part of his broad sweep and offers good advice as to how to actually set about the seemingly forbidding task of using process as a means of driving a business to reach the giddy heights of continuous improvement and success. He includes a simple but proven and effective maturity model as a benchmark for measuring where the organisation is today and what it needs to change in order to use process effectively.