2 of 2 people found the following review helpful
Reliability issue and unimpressive Warranty service,
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This review is from: Samsung UE55F6510 55-inch Widescreen 1080p Full HD 3D Smart LED TV with Freeview S Recommendation Voice Interaction Dual Core Processing - White (Discontinued by Manufacturer) (discontinued by manufacturer) (Electronics)
I agree with the reviewer with the iPlayer issues - I found the performance lacking and have since switched to using my computer which defeats the object of this Smartview.
The SD picture is pretty decent although not a huge improvement on my old Panasonic Viera. But it is an impressively large screen and given the scale I woudl say the quality is good at this price point (I paid £1050). HD improves the situation a lot as does investing in a decent HDMI cable (yes it does matter).
3D picture quality is pretty decent too.
It looks the part to, with just the thinnest of white bezels around the outside.
So, I would probably rate the product a decent 4 stars.
However, my set has broken after just 8 months. It just won't switch on. I'm sure I was just unlucky but it's a good test of Samsung's customer service, asnd I must say I am a little disappointed.
Their Warranty helpline was reasonable and they have agreed in principal to come and fix it but I followed up with an email 4 days ago and nott a call or even an email confirmation yet - I find this unacceptable.
I am also slightly nervous that as the warranty does not get extended out to a year again; if this happens again in another 8 months I'm a TV set down.
I think it is of some relevance that my Samsung phone crashes continuously and my old laptop broke after 18 months; being a glutton for punshment I bought a new Samsung laptop and tnis is also showing worrying signs.
Maybe I am just unluicky but I am probably going to give the brand a rest for a while and try something new.
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Initial post: 25 Apr 2015 14:18:19 BDT
Jack Young says:
EU LAW states that you are entitled to a free Two Year warranty on all electronics. look it up
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