This is a great introduction to the world of Service Design.,
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This review is from: This is Service Design Thinking.: Basics - Tools - Cases (Paperback)
This is a great introduction to the world of service design. It outlines the discipline in a clear way and explains where it fits into the design profession. This is a job role that is soon to kick off and this book does well to outline the tools of the trade in straight forward way.
It is a good resource for linking design with the business world.