Customer Review

2 of 6 people found the following review helpful
1.0 out of 5 stars culture oriented, 22 Nov. 2009
This review is from: How To Run A Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry (Paperback)
the book is focused on creating culture in the workplace. keeps repeating the same subject almost throughout the book. wouldn't recommend it if you are interested on HOW to run a great hotel...
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Showing 1-1 of 1 posts in this discussion
Initial post: 22 Nov 2009 22:56:54 GMT
Last edited by the author on 4 Nov 2010 10:08:03 GMT
Enda Larkin says:
All readers are of course entitled to post a review of the book and indeed are allowed to make their own judgments of it. I would normally not respond to reviews be they good or bad but I must take issue with 'M. Arapoglou's' comment that the book is repetitive. One thing this book is not is repetitive and, as such, I cannot understand why he/she would make this comment. How to Run a Great Hotel actually focuses on four themes relevant to running a great hotel - Strategy, Leadership, Employee Engagement and Customer Focus. How this reviewer can say it repeats the same topics over and over is simply beyond me. What it might do is apply the same principles to each - Think, DO, Review - but the content is far from repetitive. Maybe this person was looking for something more 'operational' which is fine but this is a strategic book meant for more senior owners/managers
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4.0 out of 5 stars (8 customer reviews)
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