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Customer Review

22 of 24 people found the following review helpful
1.0 out of 5 stars Totally unreliable..., 12 Mar. 2014
Verified Purchase(What is this?)
This review is from: Doro Phone Easy 612 GSM Sim Free Mobile Phone - Black (Electronics)
Bought back end of last year on recommendation of a friend who said it was a best buy from 'Which' magazine.

Within a few days it started to shut down for no reason even though the battery was charged. I returned it to Amazon who replaced it immediately with a new one.

It arrived 07/11/13 and was playing up within a few weeks. Exactly the same problem - come to use it or check numbers etc. and it's switched off! May stay on for a couple of days or be off within a couple of minutes of last use. I need my 'phone to be on 24/7 so this unit - for me - is unfit for purpose!

Research on the 'net suggests this is a known problem.

Am now left with the hassle of trying to get DORO to sort it and having had one abortive attempt to mail them (incomplete address on a web site) I feel this is going to be a long slog...

When it stays on the 'phone does what I require although the battery capacity seem very small.

Based on my experience this 'phone is a big thumbs down and to be avoided like the plague.
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Showing 1-4 of 4 posts in this discussion
Initial post: 26 Mar 2015 16:47:47 GMT
This complaint sounds like my friend had - but it was of his making. Watching carefully whilst he used it I realised he was pressing the red "OFF" button on receiving a call and also when attempting to make one. After having it explained carefully to him he now uses it regularly without any problem.

Posted on 28 Mar 2015 20:49:13 GMT
Was going to get one but now because of reviews I won't. Very disappointed.

Posted on 8 Apr 2015 09:23:23 BDT
Last edited by the author on 8 Apr 2015 09:24:24 BDT
Alan says:
Purchased the DORO 612 and within a few days the battery died, so recharged it and within one hour had a Low Battery warning. I phoned Doro who were very helpful and sent me a return postage packet at no charge. Phone was returned to me within 5 days with new battery and a software upgrade. Phone no good, could not get a signal ( EE antenna approx 50m from me, can see it from kitchen window). Phoned Doro and again sent me the return pack. Recieved new phone 5 days later with letter stating they could not repair my old phone so sent me a new phone.
Perfect, does what it says on the box. Excellent service from Doro. Highly recommended. My wife has also bought the 612 and very happy.

Posted on 30 Sep 2015 20:55:10 BDT
Could the screen out be timed and the user is unaware . thoughy mine was off too but touch any button to light screen again. Set in settings
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