2 of 2 people found the following review helpful
More Entertaining than Hold Music,
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This review is from: Phone Monkey : The Secret Diary of a Frustrated Call Centre Worker (Kindle Edition)
Anyone who's worked in a customer facing role from receptionists to ride attendants will probably be able to tell you some funny stories of the customers they've faced and the weird situations. On the phone, I was expecting things to get even stranger with funny stories all round but instead I found something else short but still mildly amusing - the diary of someone training to be a call centre worker. While the anecdotes and some of the stories were in parts amusing I couldn't help but feel the book could be longer and the author could have waited to gain some more customer stories before putting it together into a book.
What did exist, however was amusing and anyone who's worked in an office will be able to relate to some of the people described here and their actions. Short chapters and illustrated cartoons break up the short tale into even easier manageable chunks which drags the book overall up to average after expecting much more.