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Customer Review

4 of 4 people found the following review helpful
1.0 out of 5 stars not what is advertised, 28 Jun. 2012
Verified Purchase(What is this?)
This review is from: Soft PU Casters for an Office Chair (50mm Wheels, 16mm Collar, 10mm Pin) - Pack of 5 (Office Product)
i ordered these because it says twice that they are a 10mm pin which is what we wanted. In the technical data it also says 10mm pin slightly narrower than the standard 11mm pin. These came and they are 11mm pin which will not fit the chair. Rang the seller who said that they dont sell a 10mm pin caster they are all 11mm. but this is not what the description says. They also say that they cannot change a description put on by amazon. Amazon say it is there resposibility to provide correct information. Top and bottom of this is dont buy as you wont get what you think you are buying.Amazon are aware that the description is wrong and the goods are still being advertised as 10mm pin. i have given this item 1 star only because it wont let me go any further with this review till i give it something, i would much rather give it no stars.
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Showing 1-1 of 1 posts in this discussion
Initial post: 29 Jun 2012 12:53:10 BDT
Last edited by the author on 29 Jun 2012 12:53:42 BDT
Dear V. Mawson,

Thank you for commenting on our product.

These genuinely are 10mm-Pin Casters. They were listed on www.Amazon.co.uk by us at Chellgrove, and as a result we have helped many people who need these unusually sized Casters. Unfortunately, another seller sold against our listing in June 2012 without first checking that they have the correct product. I am very sorry to see that you have been caught out by their inadvertent mis-selling.

I hope that you and everyone else who has been mis-sold in June 2012 have been able to get a refund from the company who sold the Casters to you. If not, we at Chellgrove would like to help you by replacing the Casters you received from the other company with genuine 50mm Wheel 10mm-Pin Casters:

Simply send the Casters to us with some proof of purchase (e.g. a print-out of your Amazon purchase confirmation), and we will send you the correct 10mm-Pin Casters in return.

To obtain our address:

* Go back to the top of the product page and click on our name (Chellgrove)
* Then click on "Default seller information"
* Finally, click on "Contact Chellgrove Customer Service".

This offer is open to everyone who has been mis-sold 10mm-Pin Casters in June 2012. We will honour the offer throughout July 2012 to everyone who sends us a genuine Amazon proof of purchase with their Casters. There will be no charge for this service.

Yours sincerely,
Chellgrove Office Chairs
on www.Amazon.co.uk.

Friday, 29th June 2012.
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