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Customer Review

2 of 3 people found the following review helpful
1.0 out of 5 stars Poor quality, failed after couple of uses, 12 Feb. 2012
Verified Purchase(What is this?)
This review is from: 1.8m - Mini DisplayPort to HDMI Cable by Neet® - (VIDEO Adapter lead for Apple iMac- Unibody MacBook - Pro - Air & PC with Mini DP etc.) *** Supports Audio and new THUNDERBOLT Port *** (Electronics)
Cable only worked a couple of times with great HD quality as expected. Then it failed and no longer was able to carry a signal from the laptop to the Tv even though the product was dealt with extreme caution and care so as to avoid such problem! Shame as was looking forward to having this cable for long-term use!!! Still finding it hard to get my hands on a decent enough HD adaptor cable!
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Showing 1-2 of 2 posts in this discussion
Initial post: 13 Feb 2012 10:22:03 GMT
Hi There

Sorry to hear you have had a problem with the cable .. we have sold over 30 thousand of these and it is very rare that we hear of any issues.. as all of our products carry a lifetime warranty we are more than happy to send a replacement out for you straight away .. however we have no way of contacting you from an anonymous review.. so please get in touch and we will arrange a replacement for you straight away .

if you go to your recent amazon orders and click on contact seller ..

Kind regards
Sean@Neet

In reply to an earlier post on 24 Jun 2013 15:37:14 BDT
AS says:
Not much good to post a stock response to the customer either, if you take customer service seriously. Also, you are quite wrong in saying that it is as simple as "if you go to your recent amazon orders and click on contact seller .. "
This option only works within the refund period, but not if the cable stops working after four months.

I had a similar experience with another Neet adapter,

Apple Mini DisplayPort to VGA adapter cable by Neet® - (for Unibody MacBook - Pro - Air etc.) *** Supports New Thunderbolt Port *** by Neet Cables
Link: Apple Mini DisplayPort to VGA adapter cable by Neet® - (for Unibody MacBook - Pro - Air etc.) *** Supports New Thunderbolt Port ***

and had to contact Amazon customer service, who very quickly organised a refund for the faulty product.
Not sure I'll buy another Neet product, though...
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