Customer Review

6 of 7 people found the following review helpful
5.0 out of 5 stars Retail common sense, 7 Jun 2011
This review is from: Smart Retail: Practical Winning Ideas and Strategies from the Most Successful Retailers in the World (Paperback)
Have just bought the new edition of this book and I wish I had read the previous editions sooner. It is full of those things that are common sense but are often not present in the retail trade (for example 'praise people if they do well')I would think that If you are thinking of setting up on your own this book would give you confidence to do that, as well as giving confidence to employees to try new things. The retail world would be a better place if everyone-including customers-read this.
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Showing 1-1 of 1 posts in this discussion
Initial post: 8 Jun 2011 10:59:42 BDT
Thanks for the kind feedback, I agree about getting customers to read about our trade a bit more, would be great if they could see how many of us really are aiming to give them the best possible experiences!
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Location: England

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