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Customer Review

1 of 2 people found the following review helpful
1.0 out of 5 stars Unreliable USB - unsuitable for Dragon, 4 Oct. 2011
This review is from: Plantronics .Audio 400 DSP Foldable PC Headset (Accessory)
I purchased this headset in September 2011 through Amazon and was looking forward to using it with Dragon NaturallySpeaking Premium 11.5.

However, this headset has several flaws that makes it completely unsuitable for using with Dragon.

Firstly, the headset has an in-line USB soundcard that is unstable when using it with Windows 7 and Dragon NaturallySpeaking Premium 11.5. The instability causes the headset to cease working and requires you to either restart Dragon, remove/re-plug-in the headset, restart your computer, or all three. Even then, on some days I just could not get it working at all.

I can, however, say that when the headset was actually working, the DSP functionality seemed to be doing a good job, as the accuracy level in Dragon was pretty good.

As this headset is several years old, I suspect that the USB drivers are long out of date and Plantronics are not updating them. Now it may well be that my problems can be attributed to using Windows 7 64-bit, but most new computers are installed with this by default these days. Just for the sake of clarity, I can confirm that my laptop is a top of the range Core i5 ThinkPad, so it is more than powerful enough to handle a USB accessory like this.

The second issue with the headset is that it is uncomfortable because the folding hinge digs into your head. You might not notice it initially but after using the headset for 30 minutes or so, you soon will. These things need to be comfortable if you are going to use them for any reasonable period of time.

The third problem is the folding mechanism itself is fairly pointless, as when folded the headset still remains very bulky, which makes you wonder why they bothered making it foldable in the first place.

In conclusion, this headset is an old model and there are better options available on the market (I have found the Andrea USB headset to be outstanding with Dragon NaturallySpeaking Premium 11.5 - highly recommended). Perhaps the other Plantronics headsets are better and this one, but after an experience like this, I am somewhat sceptical.

The Andrea USB headset is a little harder to find in the UK, but it is available on Amazon, so use that search box and get yourself a better headset.
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Showing 1-3 of 3 posts in this discussion
Initial post: 8 Jan 2015 15:03:22 GMT
Terry D says:
I know your comment was posted a long time ago but I'm using one of these headsets, without the slightest problem, with DragonDictate 12.5 Premium and Windows 7. It's connected to the laptop using a USB socket.

In reply to an earlier post on 19 Sep 2015 08:40:59 BDT
anotherguy says:
To be fair, in your own review you mentioned that you had to replace yours at least once. I know I wasted hours messing around with this headset, I guess experiences can differ.

But this is a very old model now (launched 2007!) and so buyers should choose something newer which has updated drivers and newer technology inside.

Posted on 27 Apr 2016 16:27:45 BDT
andyweb says:
I have to pull the plug in and out between Skype calls on (Macbook Max OS X 10.11.4). The quality of the mic is good but it's ruining my usb port.
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