Customer Review

22 of 24 people found the following review helpful
3.0 out of 5 stars Early glitches at risk of tarnishing what looks like a great product, 23 July 2012
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This review is from: Garmin nuvi 3490LMT 4.3" Sat Nav with Europe Maps, Lifetime Map Updates & Traffic Alerts and Bluetooth (Electronics)
I pondered over the rationale behind spending £200 plus for this vs a less 'Slick' version that would essentially do the same job. I opted for the 'Flagship' product as a treat to myself for a recent achievement of mine and received it just before the weekend.

I was initially very impressed. small, smart, well built etc. I hooked it into the computer and jostled with the PC vs Garmin registration process. It took about an hour before i opted to download Google Chrome to try and see if i could get them talking. This worked. Likely a problem with IE and Garmin software i thought. I was a bit miffed at receiving a product that needed 5 hours of update time prior to use, but if that was par for the course then thats the way it was.

Next morning it was all updated and i took it for a spin. Quick clear instructions with good graphics for lane assist etc, very quick rerouting. Im a little concerned regarding the rumor that there is only one junction in the uk that has the photoreal facility available. Ill be researching that and having words if thats the case.

I tried the voice commands and the device threw up an error time and time again. This is where my frustrations started. Garmin call centre - long waits, polite staff but operate a system whereby they send you instructions to fix your problem by email, but when it doesnt work, you are back in the queue waiting to be seen to. They couldnt offer an explaination as to why my device doesnt get on with 'my dashboard' update portal and their fixes did nothing of the sort. Their numerous attempts at fixing the voice command prompts were also unsucessful. This whole process ate 3 hours from my day and their final solution was to send it back for a replacement in 5 days. Not bad but I have evoked the sturdy services of amazon to get me another unit (and by previous experience it will be less than 5 working days).

Overall the unit is good, but if there continue to be technical glitches then its going back for a cheaper unit. I believe if Garmin are marketing this as a flagship unit, with the premium to match, is it really acceptable to be sending out untis that require so much input to get updated and appear to have so many technical glitches!? I may have stumbled upon a duff unti and i may eat my words when the next arrives. so far not absolutely convinced with this one. Watch this space.

Amazon, as ever, have been fab and efficient in sorting this out so top marks to them again.

UPDATE. New unit arrived today (one day after return request made), man collected old unit. The replacement already works better with my computer and has updated etc and the voice commands work. Looks like i was given a duff unit first time round. so far 4.0 star rating considering the early hassle:outlay ratio.
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Location: UK

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