364 of 372 people found the following review helpful
Be warned...worth a read before buying (updated)
, 1 April 2014
This review is from: WD My Cloud Personal Cloud Storage NAS - 4 TB (Personal Computers)
Let's start by briefly explaining what this is supposed to do. Connect it to your router (via the supplied Ethernet cable), plug it in and access the WD Dashboard (either through the software you install from the WD site or through the Network folder on your Start menu). From there, you need to register for the WD MyCloud service - this enables you to view files (music, video, pictures etc) through the WD2go website or the WD apps.
Unfortunately, I kept getting error messages saying unable to register. This was due to two things - firstly, my router (BT Hub 4) needed changes to allow port forwarding and I'll get onto the second issue shortly. Now, I'm not techy in any way so took a long time to figure out how to do port forwarding (the WD forum has details on there). I'd have thought that if this device doesn't work with certain router settings, there would be clear instructions provided to resolve this. A quick start up guide is not useful, neither is a 142 page user manual considering this is advertised as a plug and play device. I eventually registered for the WD MyCloud service and received the confirmation e-mail. From there, I successfully transferred some video files from my computer HDD to the Video folder in the NAS. I could then view those files on my devices (iPad and iPhone) so all was well.
Unfortunately, this NAS is plagued with server issues at WD's end. Although you can transfer files to the NAS so it operates to a point, you cannot view these files in the WD MyCloud service unless it's working. There have been server issues at WD's end for about 2 weeks and no current details of when they will be resolved. This is a real shame, as if you can get the device set up (I'd say if I can do this, it's in most people's grasp) it actually does everything you'd want it to. But with the server issues this device is essentially useless as a cloud based device. I'm tempted to return this (sorry Amazon, not your fault) for a refund and go with a Seagate or Buffalo NAS. I'd recommend reading the posts on the WD forum before purchasing, but until their service is stable you are taking a risk.
So to summarise, if you aren't that bothered about accessing your files in the cloud through your devices, this functions fine. If remote access to your files is something you want, unless WD can resolve their server issues and provide some stability, look elsewhere.
Update - 24th April.
Shortly after posting the above review, the WD servers came back on line. I also discovered that to access your files from other devices outside your network, port forwarding is required on any router you use not just the BT hubs. The WD servers being down did not help in the inital set-up of the NAS, making it difficult to figure out whether there was a problem with the device, my router/network or the WD servers.
Now the servers are up and running, this really is a very good device. The purpose of mine is to store my movie collection and use XBMC as a media centre, but also be able to access my collection from iPad or iPhone. I've now got about 250gb of data in the NAS and can access everything on my other devices. I simply drop the file into the shared videos folder in the NAS and have had no problems so far. I sometimes have to enter my username and password to access the NAS folder location, despite both my HTPC and NAS constantly being switched on.
Now that WD have resolved their server issues, this really is a great device for the price and does everything I wanted it to. The WD apps are easy to use and all my files are available.
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