Customer Review

4 of 11 people found the following review helpful
1.0 out of 5 stars Poor connection rubbish CRAP - disappointed!, 4 Feb. 2014
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This review is from: Venom Xbox One Twin Charging Cradle (Xbox One) (Accessory)
VERY disappointed with this charge stand. It takes a lot of moving it around to actually get the controller charging properly to show the red light is charging. Even when it has turned green to show its fully charged the batteries don't last very long no more than an hour, the box says 18 hours what a load or CRAP!!! you get 2 batteries but you can't charge the other battery separately unless you have 2 controllers (I have one) so I'm having to place one in a controller charge it overnight and then charge the other battery while at work very difficultly then I might get 2 hours of gameplay if I'm lucky when I get home. Taking the batteries in and out of the controller is a total nightmare as well, the cap that covers them is very tight to the extent that I had to use a butter knife to remove the cap, overall really not happy with this at all!!!
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Showing 1-1 of 1 posts in this discussion
Initial post: 4 Aug 2014 17:23:28 BDT
Venom Ltd says:
Hi Supersub

we are very sorry to hear the product was not satisfactory for you. we do pride ourselves on ensure all customers of ours and customers of our customers are looked after.

in regards to your problem please see the link attached to this comment may help with he issues you are having. www.thexboxhub.com/venom-twin-docking-station-for-xbox-one-review

the reason for the batteries having to be placed in the controller to charge is so that there is adequate pressure on the connectors to ensure a full charge is made.

we had found with many samples before production a lot of products out there only just sit on the connectors thus not giving enough charge for the batteries to full charge.

should you still have issues with our product we would be more than happy to replace this item for you. if you could return the item back to amazon and request a replacement we will ensure one is sent out for you.

Kindest regards

Venom
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