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Customer Review

41 of 42 people found the following review helpful
3.0 out of 5 stars SquareTrade Warranty on Amazon, 7 Nov. 2011
This review is from: SquareTrade 2-Year Laptop Warranty Plus Accident Protection (£400-450 Items) (Electronics)
Customer service is very heplful when you want to discuss policy. Kept waiting on the phone for a long time to make a claim though. Doesn't cover theft or loss of item. Fairly expensive for the little it provides. Insurance is terminated if you make a claim, that seems unusual and unfair. Overall an average 3STARS!
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Showing 1-5 of 5 posts in this discussion
Initial post: 9 Nov 2011 17:58:10 GMT
SquareTrade says:
Hi tomoftheglen,
Thanks for your recent feedback left for SquareTrade on http://amazon.co.uk. Your policy will only end if you have received repairs or replacements equal to the original purchase price of the insured item. Please let us know if there are any further questions. You can call us on 0800 433 4789 (9am to 6pm GMT).
Sincerely,
Spencer
SquareTrade

In reply to an earlier post on 12 Nov 2011 17:00:02 GMT
Sussman says:
Mr Spencer do most insurance companies have that rule?

In reply to an earlier post on 1 Jan 2013 03:38:08 GMT
then what is the point in purchasing the insurance? surely if it only covers the price you spent on the insurance then you can just pay a repairs shop for the repairs?

In reply to an earlier post on 21 Jul 2013 22:10:36 BDT
Imran says:
Thanks Spencer. This reply is really helpful. Seems not everyone was able to understand this. As some one wrote whats the point , maybe they are thinking its only covering upto the cost of insurance rather then the product.
But thanks for this...

In reply to an earlier post on 21 Jul 2013 22:20:17 BDT
Imran says:
Hi Spencer
I have a question for you. Lets say for example I insure a laptop worth £300 and send it to you for repairs twice, which costs £50 and £75 (although I m not paying anything as its insured.) But at the end of 20th month the laptop gets dropped by accident and badly broken. Repairing it will cost as much as buying a new of same spec. What would I be offered at this time. Would you say ' because you have used £125 (£50+£75) already, we will only pay you £175' ? or you will give me £300???
Waiting anxiously for your reply
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