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Customer Review

4 of 4 people found the following review helpful
4.0 out of 5 stars Does the job well, but documentation and user interface need improvement, 26 July 2011
This review is from: DiskImage (CD-ROM)
Customer review from the Amazon Vine Programme (What's this?)
My first impression on opening the box was "where's the documentation", since a skimpy card seemed inadequate. As is usual these days you get a PDF file on the CD and it is adequate, but software vendors do themselves a disservice by not putting more effort into their user documentation since without it the product will not get used to best advantage, if at all. To my mind a simpler 'user guide' booklet would be a welcome addition. Installation was straightforward, followed by a reboot and online registration.

As recommended, I decided to opt for the 'one-click' default image-of-everything to start with, writing the image from my Dell desktop PC to an external hard drive. This was straightforward and, while time-consuming, was far quicker than the standard Windows 7 Backup process. So far so good, but what about restoring the image?

My chance came sooner than anticipated. The next day (I kid you not) my PC would not boot and following calls to Dell Technical Support and running various diagnostics, a hard disk failure was diagnosed. This was replaced under warranty, but of course all Dell would leave me with was an operating system and drivers - the rest was up to me. Rather than get the Dell engineer to install Windows I said I would try restoring my disk image... the ultimate test?

This is where not just the lack of clear documentation, but also the software interface, come into their own and as far as I was concerned, both were lacking although perhaps it would be OK for a geek. I had to make some informed guesses, but am delighted to report that it worked first time and I was up and running again with everything as it was before.

So, on the basis of this experience DiskImage saved my bacon and definitely does the job. However, it badly needs to be packaged with some better documentation - electronic, paper or (preferably) both - and the geekiness of some parts of the user interface need improvement.
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Location: Minehead

Top Reviewer Ranking: 8,767