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Customer Review

3 of 3 people found the following review helpful
1.0 out of 5 stars OK if you're easily pleased and want to pay by the year...., 10 Jan. 2012
Verified Purchase(What is this?)
This review is from: TuneUp for iTunes (Mac/PC CD) (CD-ROM)
Received my box containg the program (and little else). Half way thru loading it onto my system it said there was an upgrade which it then downloaded (BIG mistake). The update efectively changes the package and although you may have paid for a complete package you will now find that about 33% of the facilities crippled, with you having to pay (yet again) to get the whole package.

AS for the performance, well you can't just go and let it have it's way you have to check each album as it updates, things like a . or a , can very easily put it off so it finds some of the tracks and labels those ok but ignore the rest. As for any compulation albums or best off albums forget it. The software just can't cope and starts identifying each track with differing albums.

Cover art appears to be a waste of time as it is finding multiple album covers for albums which have already got their album art already.

Deduper is the new add-on which you have to pay extra for and you can't trust it.

Lastly and possibly far more importantly the customer service which Tuneupmedia gives you little faith in the software as it's a basic pay up and shut up attitude.

To sum it all up the software is useful (the bits which work) but you have to watch it like a hawk to make sure it soesn't go off and say tracks are from yet other albums which you haven't got and the support is pants.

You're paying £18 pouinds for software, which is crippled by the time you've finished installing it, which you will only have to run once (if you pay attention to what you're importing/uploading you'll be making sure the tracks/albums are correctly labelled in the first place) and then watch it like a hawk when it does do something as it will go off at a tangent or else you'll find that 20 track compulation album turns into 15 albums with a couple of tracks not being recognised at all, and it doesn't cope with track 1 track 2 track 3 at all (even if you have the artist, album title and even album cover)

If you think that's worth £18 there are far better ways of spending your money, honest especially since you are only renting not buying. That's right folks after a year you have to pay again or pay even more to have a livetime service (only transferable to one other machine). Sheesh this is worse than MS

After using it several times (yes I am a masochist) it got even worse......

Each time you use the program it _uploads_ a listing of all your music library files/tracks/albums, why? Or am I being a little paranoid about this (remembering this is a US company and looking at the recent news about certain sites it does make you wonder)

Secondly even if you do use it and it does find the correct information (as I have already said it doesn't very often) it does not correct or put into place the information Itunes use for sorting, these you have to do by hand. So value for money no, paying for software to spy on you...NO.

If anybody ever listens to anything I ever say let it be this, do not waste your time and money on this software, it acts very supsiciousely, it doesn't get the information correct (I even have had one album labelled as C**P) and you are paying yearly it's not just a once only payment (at least IDFX is). Take the time and effort and you can easily find the information on the web and seeing you're going to have to do half the work by hand you may as well got the whole hog and get it right and save the money for that piece of software you honestly can't live without (this you most definitely can do witout).
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