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Customer Review

4 of 4 people found the following review helpful
1.0 out of 5 stars Not compatible with iPhone4, 2 Aug. 2011
This review is from: TomTom Car Kit for iPhone (Compatible with iPhone 3G, 3GS and 4) (Wireless Phone Accessory)
Beware - this kit is unlikely to work with an iPhone4 running the latest IOS.
I bought the kit and docked the phone, only to see a message that the cradle was not recognised. It charges the phone but there is no enhanced GPS, no Bluetooth and no audio. After repeated calls to TomTom, during which they advised me to clean the iPhone's docking port, sent screenshots of the IOS, download the car kit tool app and all to no avail, I sent the kit back and received a band-new replacement. And that doesn't work either.
Eventually TomTom fessed up - there is a major problem.
This is the reply I received from their customer services team:

I have spoken to a colleague who is dealing with similar issues.

He has informed me that at this moment there is an issue with a connection with the iPhone and the car kit. We do try and swap out devices and also try sending the Adaptor to see if this can improve the situation. However, we have come to a realisation that after doing this that the issue still continues. Many customers are dealing with the same issue. After numerous swaps, we have come to believe that since the release of the iPhone OS 4.3.3 that the iPhone cannot connect anymore to our Car Kit.We have tested numerous iPhones with different applications and all phone with this application experience the same issue.

We have contacted Apple regarding this issue and how we can fix it. This is a very pressing matter for us and I will escalate your case to our 2nd line so that we have further proof that this issue is growing. Apple have been very quiet regarding this issue and we have yet to hear back from them. We are building a case to present to them that this matter is more urgent than what they think.
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