Customer Review

5.0 out of 5 stars Good well made tool, 4 April 2014
This review is from: Tacwise Duo 35 Electric Staple/Nail Gun (DIY & Tools)
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I was looking forward to trying this out. My skill with a hammer leaves much to be desired and usually results in bent nails.

This machine looks like it has the potential to do some serious physical damage so I carefully read the instruction book and made particular note of the safety instructions.

One of the things that concerned me when I picked it up was the physical size of the trigger. It seemed impossible to just carry this by the handle without accidentally pressing on the trigger and firing a nail into the nearest bit of flesh. However, it seems that nails do not fire unless the spring loaded head is pressed against something causing it to retract. There is also an on/off switch located just underneath the cable entry into the tool. Still not something you want to check by looking down the hole where the nails are supposed to come out.

This was something I was sorely tempted to do because no matter how hard I pressed against my piece of timber and no matter how hard I squeezed the trigger - the only sign of life in this tool was the little green light that indicated that power was getting at least as far into the tool as the little green light.

As I was putting it away I noticed an email address on the inside of the carry case. It said to contact them if there were any problems.

So I popped off an email - really wanting to find out if I was making a simple mistake that was preventing the tool from functioning.

Within two hours I had a response offering to replace the tool and collect the old one - even asked me when it would be convenient to deliver.

Delivery was arranged, new tool was swapped for old, and new tool works brilliantly. Never having used a nail gun before I was surprised at how powerful it was and it really does need holding down when you fire it. On soft pine the nail is pushed just below the surface of the timber. It holds well.

The tool is solid, heavy, and feels well-made.

Very pleased with this, and the company gets full marks for customer service too.
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