Customer Review

196 of 206 people found the following review helpful
3.0 out of 5 stars XP users beware, 18 July 2009
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This review is from: TomTom XL LIVE IQ Routes Edition Europe Satellite Navigation System (Electronics)
Bought this as a replacement for a TomTom One V3, as needed Eastern European coverage, and decided that the Live services would be pretty useful too.

Unit arrived, but before Live services could be used the unit said that update was needed. So connected to computer and tried to update. Computer is a 3 year old desktop, with Windows XP, and sufficient memory capacity.

All I got was a series of error messages, and was unable to update anything. Even unable to create the suggested back up on the computer, not even an attempt at a manual back up worked.

Rang TomTom Customer services who were baffled and finally suggested that the software must be corrupt and to return to Amazon for replacement which I duly did.

Replacement arrived, but before connecting, just in case, I deleted TomTom home and all associated files from computer and re-installed first.

Same problems arose - each time I connected the updates it said were available changed, every time I tried to download updates I got an error message, it told me that there was insufficient space to download some updates and that i needed to delete files first - when i tried to delete some of the voice files for example it would then tell me there was insuffiient space to do that.

Just about to ring customer services again, when I decided to try out my sons 9 month old laptop running Windows Vista (with same antivirus and firewall as on my desktop). Updates worked fine, downloading and installing everything within 15 minutes.

Unit duly tested on the road last night, worked fine, Live services tested and impressed with them.

The moral appears to be don't try and update on an XP machine.

UPDATE 23/7/09 - re-connected several times since to get further updates, mapshare and quick GPS fix mainly - has updated quickly and without problem, again using the Vista machine.
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Showing 1-4 of 4 posts in this discussion
Initial post: 8 Aug 2009 20:36:51 BDT
H. Zeng says:
the not enough space mentioned it not the tomtom, is your computer system. it normally means you do not have enough space on the system disks, which is C:, if you can increase the capacity of your system disk of you computer, it solves the problem. it is really not the problem of the xp system. it is really the problem of your older computer have no enough space on the system disk. hope it works for you.

Posted on 24 Nov 2009 09:52:53 GMT
Cedric Lynam says:
I'm puzzled by your 3 stars? You basically have so much stuff on your hard disk that there isn't enough space to download the updates in order to install. Surely this is not the fault of the device? You need to tidy your computer a little and free some space on your hard drive. I would imagine your XP machine is beginning to run quite slowly as well by now? You need to remove any unused software and/or move personal files and folders to an alternative drive or storage device and then defragment your hard drive. This should allow you to update your Tomtom as well as speeding your machine up.

Posted on 18 Jun 2010 10:45:47 BDT
S. Roberts says:
This review is a year old! Perhaps there has not been further troubles with updating the Tom Tom!! Are we to assume it is now perfect??

Posted on 5 Oct 2010 11:09:52 BDT
Redbanjoblue says:
Interesting article, because my new TomTom XL Live has exactly the same problems updating but using a 2 month old laptop running Windows 7 with an almost-empty hard drive. TomTom replaced the first device but the second one doesn't work either. Now trying to get TomTom to replace or refund so I can buy another make. Extremely dissappointed in the lack of technical support and continual delays waiting for TomTom to respond.
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