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Customer Review

13 of 14 people found the following review helpful
5.0 out of 5 stars An insurance company that actually pay out !, 14 Nov. 2012
Verified Purchase(What is this?)
This review is from: SquareTrade 3-Year Warranty Plus Accident Protection (£125-150 Items) (Accessory)
I generally refuse to buy extended warrenties after a few very bad experiences with high street retailers that LOVE, and I mean LOVE to see you extended warrenties, but HATE, and I mean HATE to payout if you ever have a requirement to claim on them. Any excuse not to pay out and generally poor customer service.

However when I bought some expensive headphones about 18 months ago and Amazon offered SquareTrade I thought I'd take it based on the reviews and I am SOOOO glad I did.

A few weeks back the right speaker stopped working and no amount of wiggling the wires would fix it.

So, I called SquareTrade. A very helpful UK based lady took all the details and started my claim - at NO point did she do anything except help me - I thought it was just too good to be true. But , a few days later I was emailed a freepost label to return the item. Then a week or so after doing that I recieved an email saying - yep, it's broken, we'll send you an amazon voucher for what you paid (you can choose a bank transfer btw). Then a few days after that I got my amazon voucer via email.

This is one of the very , very few good experiences I have ever had with an insurance company and I would not hesitate to use them again next time I buy a costly electrical appliance which actually will be soon as I need to replace my headphones :).

It's definitely a 5 star product but I feel obliged to point out the negatives :-

Once they've paid out, that's it - the warranty does not extend to cover the new piece of electrical equipment you buy. You need to buy a new warranty.

They don't send an email to say they have received your item - just when they have finished testing it.

If the item you bought has increased in price, as mine has, you'll have to cover the difference yourself - you only get what you paid back.

I have to say though, these are minor niggles on what has been a very positive and still 5 star experience.
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