Excellent & comprehensive book,
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This review is from: The Theory and Practice of Change Management (Paperback)
As a MBA kiddie, I found the book a great reference.
Having to work hard to achieve what is expected academically, it is an excellent tool, the way the units are laid within the chapters, research, graphs, summaries and conclusions and more important case studies.
To a practitioner it may be slow moving or hard to understand at times but one has to work hard to understand or move on until relevant is met. Since John Hayes is an expert that he is, the book is complete and comprehensive so one needs to be working hard at it or have great deal of experience.