Customer Review

5.0 out of 5 stars Great battery pack... Excellent customer service., 11 Mar 2014
Verified Purchase(What is this?)
This review is from: AnkerŽ Astro Pro2 20000mAh Ultra-High Capacity Multi-Voltage (5V 12V 16V 19V) External Battery Backup Charger Power Pack for Tablets, Netbooks, Notebooks, Laptops and Smart Phones -- Compatible with HP, Dell, Acer, Asus, Toshiba Notebooks, Google Glass, Nexus Tablets, iPads, iPhones (Apple adapters not included), Samsung Galaxy S4, S3, Note 2 and More (Electronics)
I purchased this to use as a supplementary battery for some of my devices when on photography jobs in remote locations.

On receiving the battery (UK) I plugged it in and commenced charging it, there was a bang and the battery charging lights went out. It was obvious the fuse in the plug (a UK requirement) had blown.

So I emailed the "contact" I had on my purchase email and explained the situation. Asking for either a new cable or if I was to change the fuse myself (totally a legit thing to do here in the UK) would that void any warranty. The person replied that I would need to just package the item up and return it... All of it.

It was a few days later when I got another email about the item, this one asking for feedback. So I explained what had happened again and that I felt it was unnecessary to return the whole package when I felt it was only the cable (and only a 20p fuse at that) that was faulty. The person I spoke to informed me that my original contact had been with Amazon, not Anker themselves, and as such they would be happy to send me a new cord. The only issue was that it would be a US cord not a UK one. As I have some international plugs for other items that wasn't an issue and they sent me a new cord.

The battery has worked flawlessly over and over again since I got the new cord.

So, I guess the only thing I have to say about this (other than good things) is that if you need to contact the seller for any reason make sure you are actually talking to Anker and not Amazon. Simply, Anker obviously cares about their product and customer service/satisfaction where Amazon... Not so much (rather than fix the issue they just wanted to make it go away).
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