Customer Review

9 of 9 people found the following review helpful
5.0 out of 5 stars A very useful book for Primary Care, 16 July 2007
This review is from: Telephone Consultations in Primary Care: A Practical Guide (Paperback)
This book explores the use of the telephone in general practice consultations and would be useful for practice nurses and receptionists as well as GPs. The author discusses the dynamics of telephone consultations and how they differ from face-to face encounters. Transcripts of real and imaginary consultations help to show how health professionals deal with making triage decisions and picking up clues about a person they cannot see.

Exercises are provided throughout the book to help clinicians work through an approach to this kind of consulting. Particularly useful are the summaries of a number of conditions commonly dealt with by telephone triage, detailing the questions to ask and the "red flags" to eliminate.

I would recommend the book to anyone involved in this kind of work in GP surgeries or out-of-hours centres. We all use the telephone all the time in dealing with patients but we need to think about what we do and not just assume that we can do it right."
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

Reviewer


Location: Cambridge, England

Top Reviewer Ranking: 233,391