9 of 9 people found the following review helpful
A very useful book for Primary Care,
This review is from: Telephone Consultations in Primary Care: A Practical Guide (Paperback)
This book explores the use of the telephone in general practice consultations and would be useful for practice nurses and receptionists as well as GPs. The author discusses the dynamics of telephone consultations and how they differ from face-to face encounters. Transcripts of real and imaginary consultations help to show how health professionals deal with making triage decisions and picking up clues about a person they cannot see.
Exercises are provided throughout the book to help clinicians work through an approach to this kind of consulting. Particularly useful are the summaries of a number of conditions commonly dealt with by telephone triage, detailing the questions to ask and the "red flags" to eliminate.
I would recommend the book to anyone involved in this kind of work in GP surgeries or out-of-hours centres. We all use the telephone all the time in dealing with patients but we need to think about what we do and not just assume that we can do it right."