Customer Review

4 of 5 people found the following review helpful
5.0 out of 5 stars Great camera - What about the Warranty!, 8 Jun 2012
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This review is from: Nikon D5100 Digital SLR Camera with 18-55mm VR Lens Kit (16.2MP) 3 inch LCD (discontinued by manufacturer) (Electronics)
I have nothing but praise for the camera, but why wasn't it made clear on Amazon's website that this was a grey market purchase which effectively means you have no warranty! AND why was it shown as eligible for the £50 Nikon Cashback offer when under Nikon terms because it was a grey market purchase it wasn't eligible, (this offer was hastily removed I noticed a few days after I had ordered the camera!). I think Amazon need to examine their third party sales policy a bit or at least make it plain on the product page exactly what the possible implications of purchasing from a particular third party seller are! I won't fall for this trick again!
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Showing 1-3 of 3 posts in this discussion
Initial post: 8 Jun 2012 19:21:34 BDT
I agree. A Nikon zoom lens I got through Amazon from one of their third party setups but fulfilled by Amazon is a US import. It may have a 5 year guarantee but what use is that to me if the lens has to go back to the States! I now only ever purchase this type of product if it is dispatched from and sold by Amazon.co.uk.

In reply to an earlier post on 9 Jun 2012 11:44:08 BDT
TAB44 says:
Me too! In Amazons favour though they have now agreed to refund the £50 cashback to me, though I'm not sure until it appears on my statement whether its coming from the seller or Amazon, either way at least they are being fair about it. But, I still only have the sellers warranty which means having to send the camera back to Hong Kong! Hopefully Nikons reputation for good reliable products will mean I won't need to avail myself of the service!
Amazon really should post a link on products that fall into this category that explains to the buyer exactly how they are purchasing the product and any implications that might have regarding offers or warranties being offered here in the UK.
Apart from all that the camera is excellent and does everything it says on the tin!

Posted on 12 Jun 2013 19:49:46 BDT
P. J. Long says:
I agree about the grey market. I've bought several items fulfilled by Amazon and I don't think it's made clear what happens to the warranty. To be fair to Amazon I've never had any trouble in any form about returning any items. Their customer service on returning is second to none. It's simple and very fast. They've even refunded my postage on orders that didn't arrive on time. (The only other seller that I know as good is Argos (Yes! Really), but they can be a lot more expensive). The reason I always buy from Amazon if possible, and I'm sure most people do the same, is because of this.
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