Customer Review

104 of 114 people found the following review helpful
1.0 out of 5 stars Warranty Beware!, 26 July 2013
This review is from: Samsung Galaxy Tab2 10.1 inch Tablet - White (16GB, WiFi, Android 4.0) (Personal Computers)
Beware - if this goes wrong (as ours did) you are NOT covered by the Samsung UK guarantee as it is not a European sourced product. We are currently arguing the case with Amazon but getting nowhere. A dead tablet after 4 months and no warranty is not funny :(
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Showing 1-6 of 6 posts in this discussion
Initial post: 4 Aug 2013 18:28:03 BDT
Last edited by the author on 4 Aug 2013 18:29:51 BDT
Sapphire says:
If you paid by credit card you are covered, so if you did, contact your credit card company and advise them that you want to make a claim under section 75 of the Consumer Credit Act. It's always best to pay by credit card if the goods you are buying are over £100 as this gives you extra protection. The good thing is that you don't even have to pay the whole amount on your credit card to get the protection, you can pay as little as £5.00 as long as the contract price is over £100. Hope this helps for the future.

Posted on 12 Oct 2013 19:44:52 BDT
carl says:
C.G. Busby, how did you complain to amazon? my tab went dead after 10 months. thanks

In reply to an earlier post on 6 Nov 2013 23:25:19 GMT
A. Parrick says:
you will always have a claim for a full refund under the sale of goods act if you purchase proves faulty

In reply to an earlier post on 7 Nov 2013 05:23:19 GMT
C. G. Busby says:
Once we had proof from Samsung that it was an import and should not have been sold in the UK we did get a full refund.
Please note that this applies to the one we received which was supplied by Amazon Marketplace, not direct from Amazon. After other problems with Marketplace items we are now VERY careful to only order from Amazon directly. If it shows as Marketplace we will shop elsewhere.

In reply to an earlier post on 20 Nov 2013 12:17:11 GMT
Atomspheres says:
So your 1 star is based on the seller and an imported tab 2 and that is very unfair for the samsung tab 2 because you got a dodgy one from a dodgy marketplace seller and not amazon, Reviews are for the product not sellers and you have said nothing about the tab 2. If you bought it from amazon direct you would have no problem getting a refund.

In reply to an earlier post on 20 Nov 2013 12:47:11 GMT
Last edited by the author on 20 Nov 2013 12:51:53 GMT
C. G. Busby says:
The review was regarding this particular item on Amazon which is a market place retailer, not a review of every Galaxy Tab on Amazon, please check where you are in Amazon before making such sweeping coments. If it had been a UK spec one (ie a different item) there would have been a positive review as we do now have a UK spec version. This particular item makes no mention of not being a UK spec Tab.
We DID buy it through Amazon and were badly let down by their reseller. It is a shame that Amazon do not always have as much control of their marketplace as one would desire.
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