Customer Review

1 of 3 people found the following review helpful
3.0 out of 5 stars Product OK Customer Service Non existent, 27 Nov. 2013
Verified Purchase(What is this?)
This review is from: LT Lighting 11 Watt LED Light Bulb B22 Bayonet Warm White Brightest 100 Watt Incandescent Bulbs Replacement (Kitchen & Home)
Bought 2 of these bulbs to use ceiling pendant lights, instructions state to maintain a 0.5m distance away from objects surface when the bulb is working. This would then mean that any light shade could not be used.
Tried contacting seller on number of occasions directly and via Amazon with no reply from them.
The light itself gives of a good illumination hence the 3 stars but customer service is non existent.
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Initial post: 27 Nov 2013 15:29:50 GMT
Hi Kevin, Thanks for your customer review. We are the manufacturer of the above LED bulbs and are happy to answer your questions.

First, the 0.5m distance is a suggested ideal distance. This is not feasible / achievable for most of UK homes. So You can use any light shade without any problem. This does not affect, in any way, your usage of the bulbs.

Second, the bulbs are fulfilled by Amazon on our behalf. Amazon said they would take care of all customer services including replying customer emails and answering questions (so as a result we have no access to customers' emails, address and contact details at all), but you know the fact. They would be unable to provide any technical support to end users. Most of the time they even do not bother to forward your emails / questions to us. That's why you have not got any reply from us as we have no access to your emails etc at all.

So for all our customers and for any product inquiry and after sale support, please contact us directly on custServ@ltle.co.uk. All inquires will be replied within 1 to 2 days, most are within 12 hours.

Finally in case the worst case scenario happens, e.g., your bulb failed or developed a fault, please contact us directly on above email for a replacement. Please be assured that we have a industry leading 5 year warranty on your purchase.

Thanks
LT Lighting and Electricals Ltd
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