Customer Review

285 of 322 people found the following review helpful
1.0 out of 5 stars Sneaky T&C changes by Amazon, 30 Aug. 2011
This review is from: Amazon.co.uk Email Gift Voucher (Ecard Gift Certificate)
Amazon have just dropped their gift voucher validity down to 1 year (was 3). I have been buying these vouchers for kids as away of allowing them to save up to buy a larger item of their choice. However, Amazon, clearly not satisfied with the interest free loan I provide them, after 12 months now pocket the capital as well!! In most countries this is against the law and it beggars belief we allow companies to steal our hard earned cash like this in the UK.

Please vote with your feet and boycott Amazon vouchers until they show some sense of moral decency towards their customers.
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Comments

Tracked by 3 customers

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Showing 1-10 of 14 posts in this discussion
Initial post: 13 Jun 2012 15:15:20 BDT
Shocking. It can't be legal, can it?

In reply to an earlier post on 5 Mar 2013 10:21:32 GMT
Of course it's legal. A lot of retail companies have exactly the same policy, if it's written in their terms and conditions then it is up to the customer to read how long the gift card is valid for. I'm not saying I agree whole-heartedly with it but if you are going to boycott amazon gift cards for this reason you may find you struggle to buy any gift cards from any where.

In reply to an earlier post on 14 Mar 2013 09:25:38 GMT
TeenyAnn says:
It is the change from 3 years to 1 that is the issue.

Posted on 9 Apr 2013 11:53:53 BDT
Luke RP says:
I send these vouchers on behalf of a market research firm & this is an issue for us too. However, I have found if you keep a record of which vouchers have been claimed or not, then Amazon will extend any voucher that has not been used even after it has expired. We've managed to extend this pretty much indefinitely for participants that are exceptionally slow at redeeming their vouchers.

Posted on 15 Jun 2013 23:52:20 BDT
Slaeowulf says:
Realistically, though, who doesn't claim these within a year?

Posted on 22 Jul 2013 13:31:26 BDT
Alfettaman says:
This is not illegal, but it is unprincipled to quietly change it from three years to one.

Companies dislike having liabilities on their books that (might) extend a long way into the future - but they still seem willing enough to take our money from us in advance!

Here's a thought: a few years ago companies used to worry about giving customers credit in case we went bust and couldn't pay. Nowadays we should be increasingly concerned about giving companies credit, in case THEY go bust or fail in some other way to deliver. Of course, Amazon is a big name - but Woolworths, Comet, Jessops, etc weren't exactly tiny....

Personally, I wouldn't buy gift vouchers.

Posted on 28 Nov 2013 10:57:41 GMT
Sassyjan says:
I received two Gift Vouchers this year. One had the validity of 11 months and other just 83 days!!!!! I've only just realised (being "this time of year" I thought I might use them) and I've written to Amazon to ask what's going on?

In reply to an earlier post on 14 Dec 2013 01:44:16 GMT
mrs m says:
In answer to Slaeowulf, who says:
Realistically, though, who doesn't claim these within a year?

I should think that there must be many, many people who receive vouchers, mislay them for whatever reason and then, on finding them, discover they've just expired.

In reply to an earlier post on 14 Dec 2013 01:49:39 GMT
Slaeowulf says:
That's their fault then. The dates are clearly printed. It's not a problem I, or anyone I've ever known, has ever encountered.
Moreover, if you discover more than one year later a gift card that you didn't know you had has expired, what have you lost exactly? This is just another case of people wanting to feel superior over some silly little thing that they can be morally outraged about.

Posted on 1 Jul 2014 13:41:04 BDT
D. Lench says:
wouldn't it just be a better idea to give the person in question the money instead of a gift card??? money doesn't have an expiry date lol :)))
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