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Customer Review

1.0 out of 5 stars Useless, unreliable, 26 Nov. 2013
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Verified Purchase(What is this?)
This review is from: Ultrasport Pulse Monitor Watch with Finger Sensor Run 20 touch (Sports)
Useless, unreliable, barely working. I had one of these models about a year ago which did the job brilliantly, got this to replace it. First one I received didn't work at all. This one works, sometimes, when the wind's in the right direction, and often gives completely inaccurate readings.

Useless, total waste of money.
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Showing 1-2 of 2 posts in this discussion
Initial post: 27 Nov 2013 07:01:51 GMT
(MANUFACTURERS)

Dear customer,

Thank you very much for this product review.

We are sorry to learn that your second watch doesn't seem to be giving reliable readings. We'll be glad to help sort this out.

We wish you would have contacted our customer service team directly, all our contact details are mentioned in the user instructions for this purpose. You have a full 2 year warranty for this product, and we will be glad to help you find out whether this is a case of a defective watch or just a handling mistake. In case of a defect we'll be glad to send you a replacement at once.

Unfortunately we can't contact you directly. But we will be glad to help if you contact us using the mail form on www.ultrasport.net or if you send a direct email to service.uk@ultrasport.net.

We would like to apologize once more for the inconvenience caused and are looking forward to hearing from you soon.

Kind regards,
Ultrasport Service Team

In reply to an earlier post on 7 May 2014 22:39:50 BDT
Rain says:
Thank you for your reply.

But as I went to the trouble of returning my first purchased model when it did not work, and received a second equally not working one in return, you may understand I did not feel there was much point in persisting with the product any further. When making a purchase I just want to buy an effective and working item, and not to have to find the time to invest in a lot of discussion, chasing warranties and to send things back and forth in order to locate a working model.
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