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Customer Review

21 of 26 people found the following review helpful
1.0 out of 5 stars DO NOT BUY, 12 Jan. 2014
Verified Purchase(What is this?)
This review is from: iRobot Roomba 780 Vacuum Cleaning Robot (Kitchen & Home)
Having owned a Roomba previously, I was looking forward to upgrading to the 780 model, but what a mistake that was. The 780 has a problem docking, which other reviews mention, and more often than not I would come home and it was stranded under a couch or simply lying on the floor, battery flat, unable to dock and charge. When first purchased, this problem was occasional and I didn't feel it merited returning the item.

Ten weeks on, however, the docking issue had deteriorated to an unacceptable level, and this is where the real problem lies. The vendor, NETNBUY ES, has a return period of seven days, and suggested I contact the manufacturer. The manufacturer refused to refund me because I didn't buy the Roomba from them. Amazon, despite numerous phone calls & emails, shuffled the issue around their "customer service" department before finally advising me to contact the vendor, which they knew I'd already done. Woefully inadequate, coming from "Earth's Most Customer-Centric Company" (Amazon's words, not mine).

In conclusion, I've bought an item that neither the manufacturer, the vendor nor Amazon are prepared to accept any responsibility for. Following this experience, it'll be paperbacks & DVD's only from Amazon.
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Showing 1-3 of 3 posts in this discussion
Initial post: 26 Feb 2014 13:04:48 GMT
Last edited by the author on 26 Feb 2014 13:13:46 GMT
SC says:
Don't know how you have been let down in this manner. The Sale Of Goods Act strictly states that within the first year and in particular, within the first 6 months of owning a product that if any fault develops it is the responsibility of the seller who you purchased the item from to either replace or refund the goods purchased. In that six month time frame, the onus is on the seller to prove that the goods were fit for purpose. From what you have described, it is obviously not the case. After six months is when it gets more difficult to prove. You are well within your rights to demand a refund or replacement. You need to contact Amazon again as you purchased the item through their site. You, as a consumer, have rights!

There is a link in the 'Help' section for you to have an online chat with Amazon customer services. Quote the Sale of Goods Act and in particularly in regards to the six months aspect where the onus is on the seller when a fault has developed in the product within that time scale. 7 days doesn't cut it when you are dealing with a malfunctioning purchase. Really can't understand why Amazon has let the seller get away with this.

In reply to an earlier post on 31 Mar 2014 13:33:44 BDT
Also, EU legislation means you can claim for a manufacturing fault for up to 6 years. Amazon is responsible in law, which is why they 'let' the manufacturer get away with it. After 6 months you have to prove the fault, but this isn't hard on the balance of probability - I've used it many times, including on a £2500 car manufacturing fault a year out of 3 year warranty, took some time and the manufacturer didn't want to know but got a full repair when filed a claim against seller.

Also, if you paid on credit card, the credit card company is equally liable together with the seller for amounts over £100 (even if the £100 deposit was on card and the balance in cash) and you can enforce your legal rights against the credit card company (this is not chargeback, and not relevant to debit cards). Also used this to make the bank pay for a window fitter's failure to fit delivered windows. You need to hold your ground against those who don't know anything about the law, but eventually you get there.

Posted on 23 Jul 2014 06:10:42 BDT
Did you try resetting its software? Press and hold down clean for 10 seconds. Hope this helps.
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Location: glasgow, strathclyde United Kingdom

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