25 of 28 people found the following review helpful
The book where my life started to change,
By A Customer
This review is from: When I Say No, I Feel Guilty: How to Cope, Using the Skills of Systematic Assertive Therapy (Mass Market Paperback)
This books gave me a completely different prospective on communicating with other people. In a moment in my life when I was desperate to rise to the heights of sophisticated office politics and "fit" into them I learned that there are other ways to realise my goals and achieve what I want - and a better and simpler. This book is about being assertive, non-manipulative and not allowing to be manipulated either. Once you understand the concept it is brilliant and simple - and applies universally in all life situations. Although I thought that some of the examples of personal liberty provided by the author were somewhat extreme - this only proves the point of the book about not doing what you "should", i.e. don't take it as a literate instruction how to solve your problems.