2 of 2 people found the following review helpful
5 *Stars* for Squire customer service,
This review is from: Squire Urban Paramount D Lock 230 (Old Version) (Sports)
Ok this review is to say how impressed I am with Squire customer support. I bought this lock brand new off eBay to replace a Squire lock that I used for 15+ years which ended up being stolen along with my bike (wasnt locked up in my shed!).
Unfortunately my new lock jammed within a month. I sent it back to Squire after seeing the 10 year Guarentee on all locks they advertise. 2 weeks later they sent me a brand new top of the range Gold Sold Secure lock. I think this is outstanding service (being as I didnt even produce a receipt) and shows they will back up their products 100%. Good work Squire.