Customer Review

4.0 out of 5 stars Woven cable prevents tangling? Yes, the new version does., 28 Feb 2012
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This review is from: RHA MA350 Aluminium Noise Isolating In-Ear Earphones - 3 year warranty (Electronics)
I think it's already been said by many others about the sound quality, size, etc, and I agree that all are good, especially at the price. The only thing that niggles me is the fabric woven cable. It is said that it's supposed to eliminate the cable getting tangled. I have found that the opposite can be true, even if the cable is carefully wound around my fingers and placed in the supplied bag. The increased abrasive nature of the material over the rubber cable alternative means that there is increased friction when the cable rubs against itself and it knots and tangles easier than any other brands I've had. I find that it can get kinks in the cable easier as well, probably due to the woven nature of the material. Other than that I have found the earbuds to be excellent in the short period of time I have had them.

EDIT (18/12/12):
Last week the left earphone stopped working. Plugged them in for the morning walk to work and it didn't work after working the previous night and being stored in the supplied pouch overnight in my jacket pocket. I got in touch with RHA via their website and let them know about the problem (suspected loose connection). I received a reply the next day apologising for the fault and the offer to replace the headphones free of charge under their 3 year warranty. I had a further email the day after my acceptance of their offer to confirm the address where I would like the replacements delivered to. I had them the following day. Also included was a paid envelope to return the faulty pair so they could inspect them.

The new pair seems to have a finer weave and has a smoother feel to the woven cable cover. This results in the cable acting more like the rubber coated earphones in so much as it seems less likely to develop kinks and live up more to the tangle free statement of the original pair. Sound quality is still excellent. The storage pouch is alot more sturdy than the original as well.

Still a 4 out of 5 review for the product because of the fault the first pair developed. If the new pair remain problem free then it will be a 5 star review. Customer support definitely gets 5 starts. Thank you RHA.
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Location: England

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