Customer Review

23 of 24 people found the following review helpful
1.0 out of 5 stars Counterfeit Battery?, 28 Aug 2013
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This review is from: Sony NP-BX1 Rechargeable Camera Battery (Accessory)
The battery I was sent appears to be a counterfeit. It looks very convincing but, upon close inspection comparing with a real Sony battery purchased from John Lewis along with the battery that came with the camera, there are some subtle differences. The packaging was almost identical but the print quality was slightly lower on the counterfeit. The most obvious sign is that the "Sony" hologram which is present on the end of the original item is missing from the counterfeit. This has been formally reported to Amazon UK and I have requested that, upon confirmation that it is a fake, this is reported to the UK police. Had I purchased via eBay, I may expect to be exposed to such risk but purchasing via Amazon should be safer. Amazon assure me that this will be investigated fully and action shall be taken if necessary. I will use only trustworthy retailers in future.
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Comments

Tracked by 4 customers

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Showing 1-4 of 4 posts in this discussion
Initial post: 30 Aug 2013 09:23:52 BDT
James says:
I bought what i thought was a genuine battery for my rx100 from an amazon shop called itsneo99, his store does have a very good rating but the battery i got is different from the genuine battery that comer with my camera, there is writing in slightly different places, the quality of the colour on the battery looks a little washed out to my original, the cover around the battery is also loose as if it's not stuck around the battery properly.
Unfortunately, i had not got around to using the battery for 2 months, when i noticed i contacted the seller and amazon and both have said i cannot change the battery or get a refund as too much time has passed.

Posted on 5 Nov 2013 13:48:28 GMT
I have purchased a NP-BX1 from EasyBattery and was afraid also it was a fake because of its low price but fortunately it is for sure an original battery. The blister has perfect print quality and also the hologram is available.

Keep going EasyBattery

In reply to an earlier post on 3 Jan 2014 19:15:07 GMT
Mrs Wibble says:
James, you have been fobbed off. The Sale Of Goods Act covers you against goods not being as described. You don't have to even prove the battery is fake in this instance because you said the cover around the battery is loose. The law entitles you to receive the goods you reasonably expected when you handed over your money. I doubt you still have the battery after all this time but, if you do, just let me know and I will help you.

Note to all: If your goods develop a fault in the first six months of ownership, the Sale Of Goods Act assumes they were faulty from new. Since James notified the seller within the first six months, he is covered by the same Act to claim against the seller for six years from the date of delivery. Please know your consumer rights, because Amazon's front-line staff seem not to have a clue sometimes!

Hope this helps.

Posted on 11 Jan 2014 11:46:48 GMT
Don'tPanic says:
Just received my very accurate counterfeit NP-BX1 - took a punt after reading the reviews, will be adding my own review once I see what amazon have to say.
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