3 of 5 people found the following review helpful
Doesn't teach you anything you didn't already know,
This review is from: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) (Paperback)The book is only suited to those who lack social skills, common sense and have never worked with the public before. Most of the solutions are too short, lacking in detail and just unrealistic. The phrases proposed are wooden and patronising. Dissapointing.